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Sometimes you are not quite sure of the intentions of a member of the public and you want to give your staff the “heads-up” about someone acting suspiciously or perhaps even aggressively. Instead of possibly making the situation worse, you play a friendly voice annotation that is a coded message and say something like “Call for Mr. Smith on line two”.
Animals can come to harm or even suffer a fatal accident if they escape from their cage or control of their handler. With a simple click, you can inform the staff and patrons that doors are to be closed in order to detain the escapee.